Over the past dozen years or so, I’ve used mobile phones on the AT&T, Sprint and Verizon networks. Of them all, AT&T’s service has been the worst, but it’s much better now than when I first tried it in 1998. By no means am I completely satisfied with AT&T, but I spend little time lamenting its shortcomings.
On the other hand, my experience with Verizon’s customer support — in the years just before the iPhone debuted — was by far the worst of any of the three carriers. The worst. I found them unhelpful, often rude and sometimes even hostile. They also seemed to operate under a set of corporate rules that seemed decidedly unfriendly to customers. I disliked every minute of my time with Verizon, and I was glad to be rid of them.
So I just hope people who have been anxiously awaiting the now-real Verizon iPhone are greeted with a revamped customer service experience, that Verizon has turned a leaf and found a new focus on making life easier for their customers. In any event, I’m going to stay with AT&T.
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